FAQs - Frequently Asked Questions

Website Questions
How do I get a quote?

Click 'Get a Quote' above. Select either 'Dog' or 'Cat', enter your pet's name and date of birth. Finally select if your pet is a 'Crossbreed' or a 'Pedigree' and enter your postcode. Press 'Calculate' and your quote will be immediately displayed.

I have more than one pet; do I get a discount?

Yes, you will receive a 10% discount for insuring multiple pets with us. To ensure you receive this discount click 'Multi-Pet' above. You will first be asked how many cats and dogs you wish to insure and your county. On the next page you will be asked for your pet's name, date of birth and if your pet is a crossbreed or a pedigree. Press 'Calculate' to receive an immediate quote.

How do I make a claim?
Simply click 'How to make a Claim' under the Insurance Menu and choose which claim form you wish to download. Once chosen you will be able to print out your required claim form. If you would prefer us to send you a copy through the post, please contact the 'Claims' department on 08449 809 639 or use the Claims Form.

How do I contact you if I have a question?

You can contact us by telephone or email. To speak to one of our highly trained and experienced staff click on 'Contact Us' above for a list of telephone numbers. If you prefer to send an email you can fill out our contact form and we will respond to your query as soon as possible.

Cover Level Questions:
What is Lifetime Cover?

Just like humans, dogs and cats can develop long term or recurring illnesses such as diabetes or arthritis. Illnesses such as these require regular and long term treatment by the vet and in some cases for the rest of the pet's life.

Lifetime cover provides ongoing protection for pets and is ideal for pet owners concerned about their dog or cat developing a long term, chronic or recurring illness.

Once insured a pet will continue to be covered for rest of its life as long as the policy is renewed each year and the appropriate premium is received.

Our lifetime cover policy is our most popular policy and provides essential vet fees cover up to £4000 per policy period.

What is Standard Cover?

Dogs and cats are very much part of family life and protecting your pets against the unexpected can certainly help cover any unexpected incidences. Insuring your pet can protect against any unforeseen costs that may arise and with the cost of vets fees continuing to rise insurance is well worth taking into consideration.

Our standard cover can provide protection for a limited period of time following illness or injury to your cat or dog. Insuring your pet can be expensive, however time limited cover is ideal for customers with a smaller budget who still wish to protect their loved one.

Our standard pet insurance covers cats and dogs from the age of 5 weeks to 8 years. The standard plan provides essential vets fees cover up to £4,000 pet policy period for each illness or injury up to 365 days from the date that the pet first displayed clinical signs of the illness/injury. The plan also features many more benefits including cover for loss by theft or straying and public liability.

Insurance Questions:
How much is the excess?

The excess for each policy varies depending on where you live and your chosen level of cover. Simply request a quote and select the type of cover you require. You will then be presented with the list of benefits and your excess amount.

What age does my pet have to be for insurance with you?

We insure both cats and dogs between the ages of 5 weeks and 8 years old and on our senior plan, 8 years old and above.

Are there any dogs you don't insure?

There are certain breeds we do not cover; use the following link to check: Dogs we don't insure. If your dog is on the list, or is crossed with any of these breeds, we are unfortunately unable to provide insurance.

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