FAQs - Frequently Asked Questions
How do I open my policy documents?
How do I get a quote?
Click 'Get a Quote' above. Select either 'Dog' or 'Cat', enter your pet's name and date of birth. Finally select if your pet is a 'Crossbreed' or a 'Pedigree' and enter your postcode. Press 'Calculate' and your quote will be immediately displayed.
I have more than one pet; do I get a discount?
Yes, you will receive a 10% discount for insuring 2 or more pets with us. To get this discount, click 'Get a Quote' above, fill in details for your first pet, then simply add another. As you add the second pet, you will see the cost of the first one drop - automatically
How do I make a claim?Click here to download a claim form (or click 'How to make a Claim' under the Insurance Claims Menu below), fill in some details and choose which claim form you need to download. Once chosen you will be able to print out your claim form and mail it back to us. If you would prefer us to send you a copy through the post, please contact the 'Claims' department on 08449 809 639.
How do I contact you if I have a question?
Cover Level Questions:
What is 'Lifetime' Cover?
Just like humans, pets can develop long term or recurring illnesses such as diabetes or arthritis, that require regular and long term treatment, in some cases for the rest of the pet's life.
Our Lifetime plans cover ongoing veterinary fees for the life of your pet, as long as the policy is renewed each year and the appropriate premium is received.
Our lifetime cover policy is our most popular policy and provides essential vet fees cover up to the amount shown in the schedule per policy period - as well as a range of other benefits. Please see the Policy Benefits page for details
What is 'Time Limited' Cover?
Dogs and cats are very much part of family life and protecting your pets against the unexpected can certainly help cover any unexpected incidents. Insuring your pet can protect against any unforeseen costs that may arise and with the cost of vets fees continuing to rise insurance is well worth taking into consideration.
Our standard cover can provide protection for a limited period of time following illness or injury to your cat or dog. Claims are payable up to the amount shown in the schedule, for each condition, for the proper veterinary charges following treatment given by a qualified vet. Any costs incurred more than 365 days after the first onset of the condition, whether it is ongoing, chronic or recurring will not be covered.
This plan also features many more benefits including cover for loss by theft or straying and public liability. Please see the Policy Benefits page for details
What is 'Accident Only' Cover?
With our Accident Only policy, cover is provided if your pet is involved in an accident for the proper veterinary charges following treatment given by a qualified vet, or a qualified practitioner recommended by a vet, during the Policy Term including physiotherapy, treatment and referral.
This plan only covers vets fees following accidental injury; it does not provide the range of benefits offered by our other plans. Please see the Policy Benefits page for details
How much is the excess?
The excess for each policy varies depending on where you live and your chosen level of cover. Simply request a quote and select the type of cover you require. You will then be presented with the list of benefits and your excess amount.
What age does my pet have to be for insurance with you?
We insure both cats and dogs from 5 weeks old. Any pet over 8 years old will automatically be put on our Senior plan, which is almost identical to the standard plan except that your pet will not be covered for death through illness or disease. Please see the Policy Benefits page for details
Are there any dogs you don't insure?
There are certain breeds we do not cover; use the following link to check: Dogs we don't insure. If your dog is on the list, or is crossed with any of these breeds, we are unfortunately unable to provide insurance.