Read genuine reviews from www.pet-insurance.co.uk customers
When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.
Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.
Compiled from:
275
Customer Reviews (last 12 months)
Product Rating (last 12 months)
Date
Customer Review
Reply from
www.pet-insurance.co.uk
www.pet-insurance.co.uk
Friday at 1:09 pm
Only wanted change dd date and had to cancel 1 policy and start a new one up not really good
Thank you for your feedback.
We're sorry to hear about this but unfortunately we do not have the facility to amend the collection date of premiums.
Best wishes
We're sorry to hear about this but unfortunately we do not have the facility to amend the collection date of premiums.
Best wishes
Thursday at 7:41 am
Well I’ve not received and confirmation email or documents yet in one week so it’s not been a very good experience.
Thank you for your feedback.
We're sorry to hear about this, we will get some documents emailed to you straight away.
Best wishes
We're sorry to hear about this, we will get some documents emailed to you straight away.
Best wishes
June 13 at 2:31 pm
Have not needed to use yet,but system was easy to use.
Thank you for your feedback.
It is lovely to hear your appreciation.
Best wishes
It is lovely to hear your appreciation.
Best wishes
June 12 at 7:02 am
excellent service, i took out a cheaper insurance from you, but after talking to the lady i knew i had taken, out the wrong one and she did it all for me over the phone, very happy with the service
Thank you for your feedback.
It is lovely to hear your appreciation.
Best wishes
It is lovely to hear your appreciation.
Best wishes
June 9 at 1:36 pm
Good coverage at a reasonable price. I would recommend them.
Thank you for your feedback.
It is lovely to hear your appreciation.
Best wishes
It is lovely to hear your appreciation.
Best wishes
June 8 at 5:15 pm
Very easy to deal with and very competitively priced
We're sorry to hear you're unhappy with the service.
Is there anything we can do to improve your experience?
We look forward to hearing from you.
Is there anything we can do to improve your experience?
We look forward to hearing from you.
June 8 at 12:54 pm
I was totally up front with the that my puppy contracted a bladder infection after inception of the policy and no claim was made. They quickly excluded all future urinary tract conditions. This seemed extreme as loads of puppies pick up this type of infection prior to second jabs.
Thank you for your feedback.
We assess the risk presented to us at inception and reserve the right to apply exclusions if we are not prepared to insure against an increased risk, that being said, we would welcome a copy of your pets medical history from your veterinary practice; we can make a thorough assessment of the risk and look to amend or remove the exclusion if it is too harsh.
Best wishes
We assess the risk presented to us at inception and reserve the right to apply exclusions if we are not prepared to insure against an increased risk, that being said, we would welcome a copy of your pets medical history from your veterinary practice; we can make a thorough assessment of the risk and look to amend or remove the exclusion if it is too harsh.
Best wishes
June 7 at 8:02 am
The cover is excellent, even though the excess is higher the most. I have just switched 4 cats to Pet-insurance from Tescos who were charging me an average of £50 per month per cat, to your insurance and have saved over £100 per month.
I have found this year, however, that the length of time between having a claim acknowledged to having it settled is extremely long. For example I had a claim acknowledge on 12 February but this has only just been settled, despite chasing it up.
I have found this year, however, that the length of time between having a claim acknowledged to having it settled is extremely long. For example I had a claim acknowledge on 12 February but this has only just been settled, despite chasing it up.
June 4 at 9:15 pm
Was easy to understand cover and all happened efficiently.
Thank you for your feedback.
It is lovely to hear your appreciation.
Best wishes
It is lovely to hear your appreciation.
Best wishes
June 4 at 7:13 am
I would definately recommend this pet insurance. It was simple and easy to understand, everything was explained so clearly.