Read genuine reviews from www.pet-insurance.co.uk customers

When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.

Compiled from:

77 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Date

Rating

Customer Review

Reply from
www.pet-insurance.co.uk

Wednesday at 1:18 pm

My insurance wasn't paid by bank so it got cancelled. I was told I had been sent 3 emails to reactivate but never received these emails since my dog had been diagnosed with a heart murmur which now isn't covered. Also not received new paper work or tags

Good afternoon,

We're sorry that you feel this way, we understand that we communicated the unsuccessful payment by the preferred communication method without receiving contact to resume the cover. We do have a time constraint to abide to when administrating these policies and we can see that this had passed when you contacted us. We have popped a copy of both your documents in the post. Kind regards pet-insurance

Monday at 6:01 am

They are A 5 Star service fast & one of the Best on the market today i would Highly recommend them to all

We can't ask for better feedback than a recommendation!

pet-insurance

October 12 at 8:31 am

very friendly and informative already have one dog insured and had to claim very satisfied in the way claim was handled and paid

Thank you for your review and feedback!

We're pleased to welcome your other dog to pet-insurance!

Kind regards

The Insurance Emporium

October 9 at 8:02 am

Very helpful friendly staff not pushy with sales. Info all emailed promptly after calls. This is my third policy with them they are as good setting up new as settling claims.

Thank you for your brilliant review and feedback!

It's much appreciated!

pet-insurance

September 28 at 11:43 am

Very helpful person on other end of phone. Straightforward process and efficient in checking facts and taking details.

Good morning,

Thank you for your excellent review and feedback!

pet-insurance

September 25 at 8:35 am

Never received any communication after signing up on line, had a 15 min call chasing this !

Good morning, Thank you for your feedback. We're really sorry to see you didn't receive your documents, we can see that they were sent shortly after purchase and our advisor arranged another copy yesterday. We aren't aware of any problems in sending out policy documents. Apologies for any inconvenience caused. Kind regards pet-insurance

September 23 at 8:42 am

Amazing service, every time. Helpful, friendly and straightforward.

What a great review - thank you!

We're really pleased to read your brilliant feedback :-)

pet-insurance

September 19 at 4:08 am

Very easy to deal with, efficient, no nonsense. We already have one dog insured with them and they provide a first class service.

Thank you!

We're delighted to have both your furry friends with us!

pet-insurance

September 17 at 5:27 pm

Managed to resolve technical problem and renewed my dogs insurance with no fuss.

Thank you for your excellent 5 stars!

We're pleased we were able to resolve the technical problem and welcome you for another year :-) pet-insurance

September 11 at 5:06 am

Good customer service both phone and website

Thank you very much!

We're pleased to have been able to deliver a great experience to you!

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