Read genuine reviews from www.pet-insurance.co.uk customers

When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.

Compiled from:

51 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Date

Rating

Customer Review

Reply from
www.pet-insurance.co.uk

October 9 at 11:57 am

Excellent service

Good afternoon,
Thank you for your 5 star feedback, we really appreciate it!

pet-insurance

October 9 at 11:42 am

very good service

Good afternoon,
Thank you for your 5 star feedback, we really appreciate it!

pet-insurance

October 6 at 12:11 pm

My dog Sam went in for surgery for a left leg cruciate ligament repair. He had had surgery for the same problem 6 months earlier on his right leg which we paid for privately. In the following February we took out insurance. The Insurance company refused to pay for the cruciate operation on his left leg in April. During surgery we were phoned by the vet to say they found bone cancer to his left leg, it was a total shock to both us and our vet. The insurance company refused to pay anything.
Not impressed.

Good morning,

Thank you for taking the time to leave your review, we're sorry to hear of Sam's cruciate issues and cancer diagnosis. We've checked our records and are unable to locate a policy for Sam. If you'd like us to investigate can you please email feedback@emporium.co.uk. Kind regards pet-insurance

September 15 at 6:41 am

Saved £20 on my bully quote which rly helps £52 was too much but at the time I got her was so expensive!!! This is what I expect to pay roughly for insurance so can’t complain she was more than my mercedes to insure at one point hah

Thank you for your positive review and feedback, we're pleased to welcome you and your bulldog to The Insurance Emporium!

Kind regards

September 11 at 3:48 pm

Fantastically simple process - only took 5 minutes and our cat was fully insured. Everything well explained and simple to navigate. Would recommend to anyone looking to insured their pet.

It's great to hear you'd recommend us!

Thank you!

pet-insurance

August 29 at 7:25 am

Excellent no nonsense site, easy to use, definitely recommend to anyone..

Thank you for your 5 star feedback!

We really appreciate it!

pet-insurance

August 25 at 11:17 am

Customer service was very friendly, chatty, helpful and query was fully satisfied.

Good afternoon, thank you for your 5 star feedback! We're really pleased to see you're happy with the service provided :-)

pet-insurance

August 25 at 3:46 am

The service I received was excellent, the lady I spoke to was friendly, explaining everything.

Thanks for the 5 star feedback! We're pleased to see you're happy with the service provided :-)

pet-insurance

August 15 at 8:19 am

Excellent service and good price

Thank you!

We really appreciate the 5 stars!

pet-insurance

August 12 at 11:15 am

Not impressed so far. Received an automated email noting that I was interested in Pet Insurance and giving access to my quote - this is after I had already received Policy details/Policy references. Emailed back for an explanation - zero response.
Then received Policy documents, emailed back DD details asking for confirmation of receipt - and again zero response! Feels as though I am talking to a robot, very impersonal and still not sure if everything is in place. Lets hope service is better if anything does happen with my dogs and I need to claim.

Thank you for your feedback and I am sorry for the level of service that you have received to date, this is not indicative of our usual levels of service.

I can confirm that you policy is active. Payment is set as monthly cheque payment which can be sent to:
Thorpe Underwood Hall
Ouseburn
York
YO26 9SS

Sorry again for any inconvenience caused.

Kind regards
Daniel Noble
Customer Contact Team Leader

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