Read genuine reviews from www.pet-insurance.co.uk customers
When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.
Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.
Compiled from:
516
Customer Reviews (last 12 months)
Product Rating (last 12 months)
Date
Customer Review
Reply from
www.pet-insurance.co.uk
www.pet-insurance.co.uk
22 hours ago
Yes very happy with the cost and advice given by the advisor,
Will use again if no issues with the service during the year, same again will recommend if no issues.
Will use again if no issues with the service during the year, same again will recommend if no issues.
22 hours ago
Not clear what is included but full list of what is not ... I may cancel for this reasin
Thursday at 8:59 am
I am a new pet owner and did some searching and your insurer came out the best and the lady I spoke to was very clear and polite on the telephone
Thursday at 5:07 am
Good service and very competitive, will definitely recommend!
Wednesday at 8:21 pm
It was so easy to buy my pet insurance, l thought there would be a problem because of my pet's age
Tuesday at 6:54 pm
Easy to apply online,brilliant price for multi pet insurance everything is clear and easy to understand, took about 10 mins to complete
Tuesday at 10:10 am
Excellent service again! Thank you.
Monday at 9:54 pm
It very happy with the insurance company now
Monday at 7:57 am
I have sent them a number of e-mails to clarify the progress of my claim and have heard nothing - including to an e-mail complaining about the poor service. I have tried ringing them but gave up after hanging on for 15 minutes. How does anyone contact these people!
Dear Mrs Finnegan,
Thank you for your feedback.
I would like to apologize for the experience you have had with us so far, I have passed your request to the claims department who will be in contact with you today to help with any queries.
Kind regards,
Emma Wilson
Customer Contact Team Leader
Thank you for your feedback.
I would like to apologize for the experience you have had with us so far, I have passed your request to the claims department who will be in contact with you today to help with any queries.
Kind regards,
Emma Wilson
Customer Contact Team Leader
June 17 at 10:17 am
I have a pet insured already very pleasant and easy to do business with