Very prompt service, have only just joined this insurance company.

Emails are not replied to or not replied to quick enough

The process was easy and at a competitive price. I especially liked the choice of life cover as my two dogs are well over the age limit of 8 years.

Have not received any information or policy details even after sending you e mails My bank has processed the payment to you

Quick and straightforward process on line. Quick response.

the price was good , however i think the lack of response in confirmation of taking out the insurance is poor in that i still have not received any official paperwork ie in the post or by e-mail yet you have stopped the direct debits

regards

Firstly I had two policies with Pet-Insurance.co.uk, but had to cancel one as the pet had to unfortunately be rehomed. After a couple of months, I needed the remaining cat's policy number and scrolled through my emails. I noticed quite by chance that the insurers have cancelled both policies, after I specifically gave the policy number which had to be cancelled.. The customer support person who contacted me after a few days, apologised and said that our cat would have the same cover if we back-paid the months she was not covered, or we could start a new cover. I decided to start a new cover, and this took over a week to be addressed after application, although it cost me another letter to customer service once again to get this done. Their service is super slow and I am stubbornly wondering why I still bother with them, will the claims be equally slow to deal with once I may need to actually claim? I am worried.

Beth was very helpful and so polite

Communication or lack of. Now cancelled and promised an email confirming. Still no email

Application form, was not very user friendly. Also didn’t get confirmation email for 5 days.