Read genuine reviews from www.pet-insurance.co.uk customers

When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.

Compiled from:

20 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Date

Rating

Customer Review

Reply from
www.pet-insurance.co.uk

Wednesday at 12:29 pm

I have been with this company over 10 years. They have always made dealing with them so easy. The staff are really friendly and helpful. They have always paid out really quickly and even deal directly with your vet. My dog had lots of treatment for cancer and they were faultless in all their help during a really stressful time.

Good morning,

Thank you for taking the time to leave a review and for using our services for so long. We are pleased we could be of assistance.

Kind regards,

Joe
Pet-Insurance.co.uk

November 23 at 7:15 am

Easy to set up, clear guidance and easy to amend

Good afternoon,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

Kirsty
Pet-insurance.co.uk

October 19 at 10:35 am

Truly unnecessary amount of intrusive bureaucracy to insure a pet. Beginning with a biblical amount of pre- recorded information and protectionist small print prior to connection with an operative. Then follows a barrage of questioning and company spiel . . . This must surely be embarrassing for the operative . . .

Good morning,

Thank you for your review. We are a regulated insurance provider so are obliged to provide the information included within the pre-recorded message, this is ultimately for the consumer's protection. We ask questions to determine the risk presented and to offer appropriate insurance. We're sorry for any concern this caused,

Kind regards,

Joe
The Insurance Emporium

October 12 at 8:23 am

The sales advisor was frindly, professional and informative. She understood my needs and the reason for the call ad dealt with everything quickly and professionally. I didn't get her name, but she is a credit to your organisation. Helen

Good afternoon,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

Kirsty
The Insurance Emporium

September 29 at 8:26 am

Customer Service was good, not to sure about the actual company yet as we have not had to make a claim

Good morning,

Thank you for the review, we are happy to be of service.

Kind regards,
Simon,
Pet-Insurance

August 30 at 3:46 pm

I have used Pet-insurance.co.uk, so I know they are a reputable company that do offer good levels of cover at a price that was the standout quote this time around, where other companies have gone stupid with their quotes this company have kept it real.

Good afternoon,

Thank you for leaving a review, we are pleased you are happy with the service.

Kind regards,

Kirsty
Pet-Insurance.co.uk

July 10 at 5:52 am

Excellent insurance cover at a very reasonable price. Really helpful & friendly customer service

Good morning,

Thank you for leaving a review. We are pleased you are happy with the service.

Kind regards,

Kirsty
Pet-insurance.co.uk

June 28 at 9:57 am

Everything was a 1st class

Good afternoon,

Thank you for the review, we are glad you are happy with the service.

Kind regards,
Simon,
Pet-Insurance

May 31 at 6:56 am

Friendly operatives. Good service

Good morning,

Thank you for your review, we are pleased you were happy with the service.

Kind regards,

Joe
The Insurance Emporium

May 23 at 1:35 pm

Yes I would reccomend. Very helpful, they go out of their way to get things right

Good afternoon,

Thank you for leaving a review, we are pleased to be of service.

Kind regards,
Simon,
Pet-Insurance

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