Read genuine reviews from www.pet-insurance.co.uk customers

When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.

Compiled from:

115 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Date

Rating

Customer Review

Reply from
www.pet-insurance.co.uk

Yesterday at 9:35 am

Easy and quick pet insurance

Tuesday at 3:00 pm

All found what I was looking for and easy to do filling the form on line

Thank you for the brilliant review and feedback! We really appreciate it!

pet-insurance

Monday at 5:34 pm

I lost my other little boy Dexter last month and Beckie’s sympathetic letter meant a great deal to me. I wouldn’t use anyone else for my pet insurance. Thank you

Thank you for the brilliant feedback, we're pleased we could make this terrible time for you a little easier. Please accept our condolences once again.

pet-insurance

April 11 at 8:32 am

Even though I claimed been given good deal to stay for another year. Great customer service

Hello!

Thank you for the 5 star review and great feedback! We're glad to have you on board another year!

pet-insurance

April 9 at 7:07 am

35 minute wait in phone queue, after they cancelled one of my dogs policies by mistake, sent a letter dated December in April to say my policy had lapsed, then tried to charge me £67 for uninsured period. They admitted mistake but no apology. Pathetic service in every way.

Thank you for your feedback, we appreciate and accept that the service has fallen short in the administration of your previous policy. We sincerely apologise for this. We'll be addressing the service internally to ensure it doesn't happen again.Kind regardspet-insurance

April 4 at 2:55 am

I rated it only 1 star beacause I cannot leave 0 star review. since purchasing the insurance I have received no confirmation of purchase by email or post and have very little faith in the policy and I am considering cancelling it .

Good morning,

Thank you for your feedback, we're sorry to learnt that you haven't received any confirmation or documents after your purchase. Our records show these were sent on 28th March 2019.


We've put a hard copy of your docs in the post.

Kind regards

pet-insurance

April 2 at 7:57 am

Efficient & Helpful

Thank you for the great review and comments! Welcome to pet-insurance, if we can be of any assistance please get in touch!

pet-insurance

April 1 at 7:45 am

Good price v easy to buy online

Thank you for your great review and feedback, we really appreciate you taking the time to leave this review!

pet-insurance

March 18 at 10:24 am

Everything simple and straightforward

Hello, thank you for taking the time to leave this great review and feedback!

pet-insurance

March 16 at 8:27 am

I have only just taken out pet insurance. It was quick and easy to compare and understand what is included and what is not. I'll have a better idea of giving feedback in a year when it's time for renewal.

Thank you!

We really appreciate you taking the time to leave a review and feedback!

pet-insurance

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