Read genuine reviews from www.pet-insurance.co.uk customers

When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.

Compiled from:

72 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Date

Rating

Customer Review

Reply from
www.pet-insurance.co.uk

Tuesday at 2:16 pm

Very straightforward to set up online

Thank you!

We're really pleased to see you found the application a breeze!

pet-insurance

Tuesday at 8:26 am

3rd time i have purchased pet insurance, so easy, no hassle

Thank you! It's great to see you're a returning customer!

pet-insurance

Monday at 12:12 pm

Didn't tell me excess till had my money. I wanted new same policy for new cat.... For a cat excess of £135 + 25% is crazy when old policies have 5% and £80.

Hello,

We're sorry to learn you're unhappy with the excess. Our records show this policy was purchased over the phone where we detail the excess as part of the sales script after obtaining payment details, however, no premium will have been collected at this time.

It looks like you've contacted our offices to discuss this and they've detailed how to proceed should the policy no longer meet your needs and requirements.

Kind regards

pet-insurance

January 16 at 8:33 am

Good price,informative website

Thank you for your feedback! We're pleased to welcome you and your furry friend!

pet-insurance

January 14 at 2:20 am

Great thanks

Good morning,

Thank you for your 5 star feedback :-) pet-insurance

January 11 at 9:46 am

The website is easy to use, and any queries are answered quickly by the customer service department. This is the first time I have taken out my pet insurance with them, as they gave the best quote and value for money.

Thank you for your brilliant feedback! We're pleased to welcome you and your furry friend!

pet-insurance

December 20 at 8:36 am

I bought policy online having researched other companies. Pricing was excellent. Have taken off one star as sure was very ambiguous with regard to direct debit payments. However, I then contacted customer service and had excellent service. I’m glad I did, though, as the level of cover I’d opted for differed according to whether I paid in one amount or in monthly instalments. In no way was this clear on the site. Documents arrived in less than a week.

Hello,

Thank you for your review and feedback, we're sorry that you feel the website wasn't clear when detailing the payment frequency. We'll pass on your feedback to the relevant people within the business. Kind regards The Insurance Emporium

December 17 at 9:37 am

Very efficient, helpful & friendly. Ensured that the most helpful outcome was achieved.

Thank you for your excellent feedback, we really appreciate it!

pet-insurance

December 8 at 5:54 pm

Very helpful

Good morning,

Thank you for your positive review and feedback, we really appreciate it.

pet-insurance

November 29 at 3:12 pm

Very easy to find right insurance and at a good price. Website easy to follow

Good afternoon,

Thank you for your great review and feedback, we're pleased to have been able to help.

The Insurance Emporium

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