it went as expected... was good

Excellent. I have insured my animals with your company for years on the Lunar Monthly Policy and have never found an alternative which remotely matches it despite checking up regularly on the comparison sites

Online application was a little confusing when arranging my direct debit but the customer service representative was very knowledgable and helpful.

Took out dog insurance and registered him as a crossbreed labradoodle. Next day insurance email arrived that stated he was a mongrel! Thought I'd better get that corrected as 1. I definitely ticked the crossbreed box. 2. In the event of a claim it might be invalid insurance. Spoke to a gentlemen who said he'd change it but put me on hold to check if there was any extra to pay, came back after a couple of minutes to inform me that no extra payment was required and he would forward updated forms.

Next day same gentleman called to say that a payment of £40.39 was needed to change the dogs breed over! I obviously asked him to listen to a recording of our previous day's conversation as I wouldn't be paying any extra.

5 days later I haven't heard back from anyone so have now cancelled the policy and will go elsewhere. If they are this incompetent already I have lost faith.

The service that was provided was very professional and the answers given to my questions was all very good

Was recommended this company by neighbour as getting puppy very shortly. Very good price and was explained what is covered by policy by excellent member of staff. Not yet had to claim. Will wait and see if I ever need too.

When I’m call first time then very polite answer all my questions my friend say to me call this number I liked

Great Service.

Their service is first class. The telephone agent was very thorough and made the process of setting up a policy very easy. I also had to cancel a policy due to the death of one of our cats and they showed compassion throughout the process.

A very competitive quote and excellent customer service.