Read genuine reviews from www.pet-insurance.co.uk customers
When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.
Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.
Compiled from:
42
Customer Reviews (last 12 months)
Product Rating (last 12 months)
Date
Customer Review
Reply from
www.pet-insurance.co.uk
www.pet-insurance.co.uk
Thursday at 7:47 am
Very easy to use, clearly laid out parameters, transparent.
Good afternoon, Thank you for taking the time to leave a review and for you comments
Kind regards
The Insurance Emporium
Kind regards
The Insurance Emporium
August 31 at 11:58 am
Very good service. Easy to follow website. All in all very efficient.
Good morning, Thank you for your review, we're pleased that you were happy with the service and our website, however, we note you only gave one star, if this is in error we would appreciate you reviewing this. If you did have another concern please let us know. Kind regards The Insurance Emporium
August 9 at 8:06 pm
easy to insure second pet making a multi pet insurance for lifelong cover. cover includes everything needed for puppy and has saved money monthly for having 2 pets.
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
E&L Insurance
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
E&L Insurance
July 3 at 6:43 am
Easy service, nice to deal with.
Good morning,
Thank you for your feedback.
Kind regards
Pet-Insurance.co.uk
Thank you for your feedback.
Kind regards
Pet-Insurance.co.uk
June 16 at 8:15 pm
it went as expected... was good
Good morning,
Thank you for your review, it's much appreciated.
Kind regards
Pet-Insurance.co.uk
Thank you for your review, it's much appreciated.
Kind regards
Pet-Insurance.co.uk
June 16 at 8:07 am
Excellent. I have insured my animals with your company for years on the Lunar Monthly Policy and have never found an alternative which remotely matches it despite checking up regularly on the comparison sites
Good morning,
Thank you for your review, we are glad you are pleased with the service.
Kind regards,
E&L Insurance
Thank you for your review, we are glad you are pleased with the service.
Kind regards,
E&L Insurance
June 10 at 7:47 am
Online application was a little confusing when arranging my direct debit but the customer service representative was very knowledgable and helpful.
Good morning,
Thank you for your feedback, we are pleased to be of assistance.
Kind regards,
E&L Insurance
Thank you for your feedback, we are pleased to be of assistance.
Kind regards,
E&L Insurance
June 7 at 8:54 am
Took out dog insurance and registered him as a crossbreed labradoodle. Next day insurance email arrived that stated he was a mongrel! Thought I'd better get that corrected as 1. I definitely ticked the crossbreed box. 2. In the event of a claim it might be invalid insurance. Spoke to a gentlemen who said he'd change it but put me on hold to check if there was any extra to pay, came back after a couple of minutes to inform me that no extra payment was required and he would forward updated forms.
Next day same gentleman called to say that a payment of £40.39 was needed to change the dogs breed over! I obviously asked him to listen to a recording of our previous day's conversation as I wouldn't be paying any extra.
5 days later I haven't heard back from anyone so have now cancelled the policy and will go elsewhere. If they are this incompetent already I have lost faith.
Next day same gentleman called to say that a payment of £40.39 was needed to change the dogs breed over! I obviously asked him to listen to a recording of our previous day's conversation as I wouldn't be paying any extra.
5 days later I haven't heard back from anyone so have now cancelled the policy and will go elsewhere. If they are this incompetent already I have lost faith.
Hi Richard,
Thank you for taking the time to feed this back to us. When applied for the pet was submitted as a mongrel which has a lower rate than a labradoodle. Our advisor should have made you aware at the first instance that this is the case and a further amount would be needed to insure the dog correctly. We have raised this as a training issue with our Customer Contact manager for the individual you spoke to.
The policy has been cancelled with no payment taken and we're very sorry for any inconvenience or concern this caused
Kind Regards, The Insurance Emporium
Thank you for taking the time to feed this back to us. When applied for the pet was submitted as a mongrel which has a lower rate than a labradoodle. Our advisor should have made you aware at the first instance that this is the case and a further amount would be needed to insure the dog correctly. We have raised this as a training issue with our Customer Contact manager for the individual you spoke to.
The policy has been cancelled with no payment taken and we're very sorry for any inconvenience or concern this caused
Kind Regards, The Insurance Emporium
June 4 at 7:03 am
The service that was provided was very professional and the answers given to my questions was all very good
Good morning,
Thank you for your feedback, it's very much appreciated.
Kind regards Pet-insurance.co.uk
Thank you for your feedback, it's very much appreciated.
Kind regards Pet-insurance.co.uk
May 28 at 7:50 am
Was recommended this company by neighbour as getting puppy very shortly. Very good price and was explained what is covered by policy by excellent member of staff. Not yet had to claim. Will wait and see if I ever need too.
Good morning,
Thank you your review, it's very much appreciated.
Kind regards
The Insurance Emporium
Thank you your review, it's very much appreciated.
Kind regards
The Insurance Emporium