Read genuine reviews from www.pet-insurance.co.uk customers

When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.

Compiled from:

38 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Date

Rating

Customer Review

Reply from
www.pet-insurance.co.uk

Monday at 7:57 am

Excellent customer service. The young woman who dealt with my enquiry about purchasing insurance was very efficient and provided all the information I needed. The cover I required was available for an extremely competitive price, and the insurance started immediately. I would definitely recommend this insurance company to anyone

Good morning,

Thank you for taking the time to leave us a review. We are pleased you are happy with the service.

Kind regards,

Pet-Insurance.co.uk

Sunday at 12:59 am

Would recommend gave good service

Good morning,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

Pet-Insurance

January 6 at 8:21 am

I have been with these for just under a year and needed to change my direct debit date ...I had to cancel insurance and re set it to start the date I wanted direct debt to come out , which leaves my pets vulnerable and uninsured until after 2 weeks after the new date :( iv never not been unable to change direct debt date to which is best for me !!!

Good morning,

We are sorry to hear of your comments. Unfortunately our direct debit dates are linked to the policy start date chosen when you take the policy out and cannot be changed. If you would like to discuss this further, please contact us at [email protected] and one of our Customer Experience Team will acknowledge receipt of your email within 5 working days.

Kind regards,

The Insurance Emporium

December 27 at 11:40 am

Very friendly and helpful customer service. Well priced insurance and quick to pay any claim

Good morning,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

The Insurance Emporium

December 11 at 4:13 am

I would definitely recommend it great value insurance easy to use website. The coverage is excellent thank you.

Good morning,

Thank you for your review, we are glad to see you are happy with cover we provide.

Kind regards,

The Insurance Emporium

December 10 at 8:34 am

I have used Pet-Insurance previously and found them to be very good, settling claims quickly and without fuss. The policy meets my needs and the quotation was competitive. The online application was straightforward and the online policy documentation arrived in a timely fashion.

Good morning,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

Pet-insurance

November 29 at 4:25 am

Excellent service

Good morning, Thank you for your feedback, it's much appreciated! Kind regardsPet-insurance.co.uk

November 12 at 3:53 pm

Great service. Easy to get through and speak to someone to help with my query.

Good afternoon,

Thank you for your review, we are glad to be of assistance.

Kind regards,

Pet-insurance

November 1 at 3:18 am

Bought before. Excellent service and always very helpful

Good morning,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

Pet-Insurance

October 29 at 8:18 am

Forms for a quote were easy to complete.

Good morning,

Thank you for your feedback, we're pleased to be of assistance.

Kind regards

The Insurance Emporium

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