Read genuine reviews from www.pet-insurance.co.uk customers
When comparing pet insurance many shoppers wisely tend to research the provider especially by reading reviews. At www.pet-insurance.co.uk we ask all our customers to review the service that we provide. We are proud to say that the majority of our customers are very happy with our insurance services, however like any service, we do have unhappy customers. Rest assured that we do our best to resolve such situations directly with the customer within our guidelines.
Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our insurance services, please use the navigation to pick the relevant cover.
Compiled from:
141
Customer Reviews (last 12 months)
Product Rating (last 12 months)
Date
Customer Review
Reply from
www.pet-insurance.co.uk
www.pet-insurance.co.uk
Monday at 7:23 am
Easy to purchase and a great product
Thank you for the excellent review!
pet-insurance
pet-insurance
February 7 at 10:16 am
Very helpful and friendly.
Why 4 stars.
I think it very poor of a company who offer discounts for new customers and increase costs to existing customers.
We have 2 Italian Spinones, we insured both with this company 2018, on renewal both insurances went up. There was a small change with one insurance, it was classed as a new customer and gave a very good discount.
This is exactly why customer loyalty has gone. Stay with a company and expect an increase in price, move and receive a better deal.
Why 4 stars.
I think it very poor of a company who offer discounts for new customers and increase costs to existing customers.
We have 2 Italian Spinones, we insured both with this company 2018, on renewal both insurances went up. There was a small change with one insurance, it was classed as a new customer and gave a very good discount.
This is exactly why customer loyalty has gone. Stay with a company and expect an increase in price, move and receive a better deal.
Thank you for the great feedback, we really appreciate it. There are occasions where a new customer may be eligible for an introductory discount - we do however, increase the cover level slightly at renewal for an existing customer to counter this and always try to ensure our renewal premiums are competitive within the market place.
A policyholder must give consideration what effects cancelling one insurance and starting a new cover could have on existing clinical signs/conditions.
pet-insurance
A policyholder must give consideration what effects cancelling one insurance and starting a new cover could have on existing clinical signs/conditions.
pet-insurance
February 5 at 3:46 pm
Very good coverage at a reasonable price. My only criticism is that the hard form asked for me to advise them of an email address and mobile phone number. I took the trouble to phone them and was told that they already had my email address and didn't need the mobile number if I was happy for them to contact me on my landline. I needn't have wasted time listening to all the options and money for the call.
Thank you for the great review! We take all feedback constructively and we're always looking for ways to improve. We note your comments about the policy documents and we'll pass it on to the relevant people within the business.
Kind regards
pet-insurance
Kind regards
pet-insurance
February 1 at 7:19 pm
Found their website very easy to negotiate and understand .
Good morning, thank you for the positive feedback and excellent review score!
pet-insurance
pet-insurance
February 1 at 11:13 am
this was a very easy transaction
Thank you for the 5 star review! Our process is designed to make the transaction seamless.
pet-insurance
pet-insurance
January 31 at 11:44 am
I've use daily this company a few years and they re great, only problem is when they send a renewal quote it's cheaper to do it online and start again. I saved £30 a month for my 3 dogs...
Thank you for the brilliant review, we appreciate your comments concerning the renewal premium. As a new customer you are eligible for any introductory discount when starting your journey with us. At renewal you aren't eligible for this discount again. It may be the case that if you've claimed or your pet suffers or displays clinical signs of a condition that this would be excluded from cover if you cancelled one policy and started a new one to take advantage of the introductory discount.
pet-insurance
pet-insurance
January 23 at 7:35 am
Easy to navigate site, reasonable cover for a reasonable premium
Thank you for the great review! We really appreciate it!
pet-insurance
pet-insurance
January 20 at 1:11 pm
Would recomend this company have used them before and will continue to
have had no negative experience with them
have had no negative experience with them
Thank you for the 5 star rating! We always try to deliver an excellent service!
The Insurance Emporium
The Insurance Emporium
January 13 at 7:54 am
The representative in the telephone was very pleasant and helpful. I had to ring back to change something but again very pleasant and totally helpful. This was a different person than the first I spoke too so nice to see they are all (well the ones I spoke to) the same.
Yez, I would recommend and actually I have.
Yez, I would recommend and actually I have.
January 9 at 4:18 pm
Spoke to Molly who was very helpful. Explained why the premium had been increased but was happy to offer a good deal on insuring a further pet.